CALL: 1-800-797-0361 (M-F 8AM-6PM EST)
Max-Air Nose Cones and Sinus Cones 30-Day, Money-Back, Sweet-Dreams Satisfaction Guarantee
Your relief is important to us, which is why we offer the only money-back guarantee in the industry, even if you have tried the product.
If, after trying the Max-Air Nose Cones or the Sinus Cones, you find that they are not quite suited to you, there are two 30-day satisfaction guarantees.
1) You may return the used Max-Air Nose Cones | Sinus Cones within 30 days of the purchase date for a refund of the PURCHASE PRICE (LESS S&H),
2) You may return the used Max-Air Nose Cones | Sinus Cones for a one-time free exchange within 30 days of the purchase date for a different size or squeezieness.
To qualify for the satisfaction guarantee, you must return or exchange the products WITHIN 30 days of the purchase date. For example: if the Cones are purchased on the first day of the month, the return or exchange must be in our facility by the 29th of the month. Please allow for appropriate mail delivery times for the return to reach our facility.
Details for a One-Time FREE-EXCHANGE:
Purchase the appropriate postage to mail all of the Cones to us for your exchange. Include a copy of your receipt, and a note indicating what size or type Cones you are requesting in exchange. Mail the exchange within 30 days of your purchase date. The address is listed below. (If you have tried the Cones prior to returning them for an exchange, enclose them in a little baggie.) If you purchased a storage case, do not return it with your exchange request, because we do not mail a case with the exchange. If all requirements are met, and we are in receipt within 30 days of the purchase date, we will promptly exchange the returned Cones. Please note that there is no further charge to you for us to mail the exchange back to you.
Questions? Please give our technical support staff a call at 1-800-797-0361, so that we may assist you in determining the most suitable product exchange.
Details for a 30-DAY REFUND:
Purchase the appropriate postage to mail all of the Cones to us for your refund. Mail the return within 30 days of your purchase date. In the return, include the storage case, if you have purchased it and want a refund, a copy of the sales receipt, and a note indicating that you would like a refund to the address listed below.
If all requirements are met, and we are in receipt within 30 days of the purchase date, we will issue a refund of the purchase price (less S&H) in the same manner in which you paid. For example, if payment was made by credit card or PayPal, your refund will be processed as a credit to your credit card or a credit to your PayPal account. Or if you paid by check, your refund will be processed in the form of a check.
We answer any issue promptly and always appreciate hearing about your reason for return.